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Payment method:

  • ATM 
  • Credit Card
  • Cash on Delivery

 

Delivery time:

  • Order is established upon confirmation of payment. 
  • All products are made upon order and will be scheduled to ship within 1-10 days subsequent to the date of order. Please contact delivery staff to schedule further delivery time when receiving phone calls of logistic staff.
  • For further questions, please ask us on LINE@.

 

Shipping:

  • Shipping is primarily provided within mainland Taiwan. For delivery off-shore, please consult LINE@ for rates.
  • All products are shipped in refrigerated condition at -18c to ensure hygiene.
  • Please simply inform delivery staff if there is need for changes of delivery time.

 

Returns:

  • According to Consumer Protection Act of Taiwan, food products are not guaranteed with free return within 7 days of purchase. 
  • In case of damaged goods, please take pictures within 2 hour upon receipt before consulting LINE＠ for returns.

 

Contact
 

phone：04-23100893

time：Mon-Fri 10:00-19:00

mail：service@itsonion.co

message：LINE＠ Official It's Onion Co.